How to Use a ‘Pain Chain’ to Add Customer Value

How to Use a ‘Pain Chain’ to Add Customer Value

A ‘Pain Chain’ is a powerful visual map first introduced by Keith M. Eades in his book, The New Solution Selling: The Revolutionary Process That is Changing the Way People Sell. Software and technology providers can use the Pain Chain to help determine the source of pain for customers and discuss, with the right people,

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4 Lessons I Learned as a Managed IT Services Mystery Shopper

4 Lessons I Learned as a Managed IT Services Mystery Shopper

A Managed IT Services client of mine recently asked me to be their ‘mystery shopper’ and call all their competitors to ask for pricing and a formal proposal. They wanted to review their pricing and offers to ensure they aligned with current customer and market expectations in a relatively small geography. What an eye-opening experience

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A Day in the Life of Our Virtual Marketing Directors

A Day in the Life of Our Virtual Marketing Directors

Software and technology partners and ISVs come to us seeking marketing assistance, but are often unclear as to what exactly they need. What they do know is they want to improve their marketing, build an effective marketing plan, establish a regular cadence and create powerful content they can stand behind. Getting there is the challenge.

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The New Case Study: More creative ways to tell your customer stories

The New Case Study: More creative ways to tell your customer stories

As technology marketers, or technologists, our comfort zone often lies in our product knowledge. If you are the MASTER of telling people how awesome your products are and why they should use them, your potential customers probably checked out a long time ago.
As my colleague noted in a recent blog, 3 Customer Engagement Lessons

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‘Tis the Season (to make a marketer crazy)

‘Tis the Season (to make a marketer crazy)

Thanksgiving is done and my turkey leftovers have been reduced to pot pie. Now it’s time to hang the lights and empty the bank account! And with that thought often comes a big sigh. How did the year go by so fast? From a marketing perspective, everything appears to shut down because our customers and

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Love it or hate it, your business needs social media

Love it or hate it, your business needs social media

How many of you are feeling the same way I do about social media? The constant stream of drivel—according to Miriam-Webster is ‘to talk stupidly or carelessly’—is definitely what social media is starting to mean to me. Talk about information overload! Whether you personally love it or hate, your business needs social media.
My Facebook

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Is Marketing Automation the secret to success? Not always.

Is Marketing Automation the secret to success? Not always.

Marketing automation is just one tool we marketers love to have in our bag of tricks. Not all companies can afford one and that might not be a bad thing. After working with various marketing automation systems over time, I’ve come to the conclusion they are great in certain situations and not in others.
If

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Building Profitability With the Microsoft Cloud Solution Provider Program

Building Profitability With the Microsoft Cloud Solution Provider Program

I was recently invited by Microsoft to attend Sage Summit 2016 and deliver a presentation on Building Profitability in a Cloud-first Economy, geared specifically towards Sage VARs. Through my preparation on Microsoft Azure and the Microsoft Cloud Solution Provider (CSP) Program, and some great conversations at the conference, a few things became very apparent to me.

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Standing Out in a ‘Cookie Cutter’ World

Standing Out in a ‘Cookie Cutter’ World

I think the American Strip Mall is the worst invention. EVER. I loathe them and, in my opinion, they stifle innovation, creativity and the personality of the location in which it is placed. While it may be functional and provide access to a salon, nail bar, Subway, some kind of Insurance Company, ice cream store

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Customer Advocacy: Lessons Learned from the Rhino Anti-Poaching Effort

Customer Advocacy: Lessons Learned from the Rhino Anti-Poaching Effort

You may be wondering about the title of this blog and what customer advocacy and marketing have to do with rhinos. I grew up in South Africa when rhinos were aplenty and easily seen. Fast forward about 30 years and the plight of the rhino, both black and white, is dire all throughout Africa. Poachers

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Latest Posts
23 Jun 2017

How to Use a ‘Pain Chain’ to Add Customer Value

A ‘Pain Chain’ is a powerful visual map first introduced by Keith M. Eades in his book, The New Solution Selling: The Revolutionary Process That is Changing the Way People Sell. Software and technology providers can use the Pain Chain to help determine the source of pain for customers and discuss, with the right people,

Latest Posts
20 Jun 2017

Why B2B Marketing Isn’t Working

Businesses don’t talk to each other. They don’t form relationships. They don’t feel stress or long for more time with family. They can’t engage and, oh yeah, they don’t buy technology. Nope. No wonder why B2B marketing isn’t working for so many software and technology companies!
The lines are more blurred than ever in marketing

Latest Posts
02 Jun 2017

4 Lessons I Learned as a Managed IT Services Mystery Shopper

A Managed IT Services client of mine recently asked me to be their ‘mystery shopper’ and call all their competitors to ask for pricing and a formal proposal. They wanted to review their pricing and offers to ensure they aligned with current customer and market expectations in a relatively small geography. What an eye-opening experience

Latest Posts
01 Jun 2017

Thinking of Buying an Email List?

Almost everything you read by B2B marketing experts on buying an email list reaches the same conclusion: “Don’t do it.” The reasons range from compliance with anti-SPAM laws (such as CAN-SPAM and CASL) to results (most purchased lists simply don’t perform that well).
Is building a list organically ALWAYS a better option?
For the most

Latest Posts
22 May 2017

How Busy B2B Buyers Want Content

Being in the content business, we’re always keeping pulse on what buyers want from the content we create for our clients. I recently read a report that drove home one of the biggest considerations for today’s content strategies—B2B buyers want you to get to the point. And fast.
The report I’m referring to is, Time-Starved